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Work:
Sr. Support Operations Manager @ ServiceNow
Sr. Support Operations Manager @ ServiceNow – The Enterprise Cloud Company
Capability Manager (Global IT Service Delivery) @ INVISTA (Subsidiary of Koch Industries)
Customer Care Technical Manager (Call Center) @ Cummins Inc.
Manager Technical Support @ Rand McNally
Supervisor, Technical Support @ Haemonetics
CMMS Project Manager @ ZFP
CAT Engineer @ SSEM
CADD Engineer @ Pakistan Steel Mills Corporation
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Skills:
ITIL  ITIL Service Strategy  ITIL Process  IT Service Management  Incident Management  Problem Management  Change Management  CMDB  Knowledge Management  Continuous Process Improvement  ServiceNow  BMC Remedy  Program Management  Project Management  MS Project  
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