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Work:
Technical Support Specialist @ Randstad
Technical Support Specialist at Lenel Systems International @ Randstad
FIELD TECHNICAL SUPPORT SPECIALIST III @ TEKsystems (Ginna-Exelon Nuclear Power Plant)
SYSTEMS SUPPORT SPECIALIST (Veterans Affairs Health Care) @ Intratek Computer Incorporated
Education :
Pursuing BA in Business Management (12 Credits)Pursuing BA in Business Management (12 Credits) @ State University of New York Empire State College
AA in International Business (60 Credits), AA in International BusinessAA in International Business @ Monroe Community College
Laser and Optical Technology/TechnicianLaser and Optical Technology/Technician @ Queensborough Community College
Industry :
Skills:
??? Microsoft word, excel, access, power point ??? Outlook exchange server troubles  ??? Outlook exchange server troubleshooting, with extensive knowledge of PST, OST,  PKI encryption email through soft certs and Integrated Circuit Card credentials  ??? Windows XP, 7 and 8 operating systems  Network/Desktop Printers and network configuration installs for Ricoh, Konica, H  ??? Emulators applications such as windows server 03,08 remote desktop AD support  ??? Citrix, Rescue, PPTP, Novell, DameWare, logmein  ??? Ticketing applications ??? HP service manager, Remedy, Serena, CA service desk m  SCCM/Marimba and performing updates for enterprise application on individual com  ??? Avaya phone configuration-voicemail setup  ??? Blackberry WAS, BES server setup  ??? Basic DOS and UNIX/Linux commands  webpage, web development using open source application WordPress, Open cart, Zen  Troubleshooting  Microsoft Exchange  
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