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Work:
Senior Contact Center Manager @ General Dynamics Information Technology
Senior Contact Center Manager @ General Dynamics Information Technology
Manager, Distributor Solutions @ GE
Director, East Coast Operations @ MOS Group, Inc.
Manager of Consumer Affairs @ Circuit City Stores, Inc
Internet Sales - Service @ Whitten Brothers Inc.
Education :
@ James Madison University
Skills:
Call Center  Customer Service  Customer Experience  Performance Management  Operations Management  Call Centers  Management  Leadership  Cross-functional Team Leadership  Vendor Management  Customer Satisfaction  Customer Retention  Process Improvement  Change Management  E-commerce  
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